Effective Date: April 23rd, 2026
At Gromi, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. By accessing our platform or using our proprietary frameworks, you agree to the practices described in this policy.
If you have any questions, please contact us at ali@gromi.ai.
1. What This Privacy Policy Covers
This policy covers how we handle Personal Data, which is any information that identifies or relates to you. This includes data we collect when you use our services, but does not apply to third-party companies or individuals we do not own or control.
2. Personal Data We Collect
We collect the following categories of Personal Data:
- Profile or Contact Data: Name, email, and unique identifiers like passwords.
- Business Data: Information regarding your company’s metrics, goals, and operational data provided during the use of our services.
- Device/IP Data: IP address, device ID, and browser/operating system information.
- Web Analytics: Interactions with our website, referring sources, and non-identifiable request IDs.
- Other Information: Any information you voluntarily provide, such as emails or survey responses.
3. How We Collect Personal Data
We collect data from:
- Direct Interaction: When you create an account, use our services, or contact us.
- Automated Tools: Cookies and similar technologies track your interactions with our digital platforms.
- Third Parties: Vendors and analytics providers help us improve our service delivery.
4. Why We Collect Personal Data
We use your data to:
- Provide, customize, and improve our services and frameworks.
- Process transactions and manage your account.
- Communicate with you and respond to inquiries.
- Market our services (with your consent).
- Meet legal obligations and enforce our terms.
5. How We Share Personal Data
We may share your data with:
- Service Providers: Hosting, payment processing, and analytics partners.
- Legal Authorities: When required by law or to protect our rights.
- Successors: In the event of a merger, acquisition, or bankruptcy.
We do not sell your Personal Data to third parties.
6. Data Security and Retention
We use industry-standard measures to protect your data. However, no system is completely secure. We retain your data for as long as necessary to provide our services or meet legal obligations under applicable laws.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access, correct, or delete your Personal Data.
- Object to or restrict certain data processing.
- Withdraw consent (where applicable).
- Request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at support@gromi.ai.
8. International Data Transfers
Gromi is based in the United Arab Emirates. Your data may be transferred to and processed in other countries where our service providers maintain facilities. By using our services, you consent to these transfers.
9. Governing Law
This Privacy Policy and any disputes related to it are governed by the laws of the United Arab Emirates.
10. Changes to This Policy
We may update this policy from time to time. If we make significant changes, we will notify you via email or through our services. Continued use of our services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions about this policy or your data, please contact us at:
Email: ali@gromi.ai
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.